Now booking 2026 enterprise engagements · Research, audits, training, advisory
— Services

Four pillars. Custom-built.
Calibrated to outcome.

The Lab does not run pre-packaged programs. Every engagement is built around the specific institution, sector, and outcome at hand — drawing on the same body of integrated science but assembled for what each partner actually needs to change.

01 — Research & Insights

Original applied research.

Where the field's questions get answered with rigor. Quarterly briefs, white papers, and proprietary studies on the affective dynamics of organizational communication, leadership, AI mediation, and institutional trust.

What's Included
  • Quarterly Lab Briefs — published research on the AI era's effects on organizational communication, distributed to partner institutions and the broader field.
  • Custom White Papers — partner-specific applied research on industry-specific affective dynamics, with publishable and proprietary versions delivered.
  • Field Surveys & Studies — original quantitative and qualitative research designed to answer specific questions a partner organization needs answered.
  • Authority Reports — multi-quarter authoritative analysis written to be cited, referenced, and operationalized across the institution.
Who It's For

Enterprise communication leaders, foundation program officers, university research partners, government agencies, and industry consortia who need defensible, sourced, original analysis rather than a vendor pitch deck.

Typical Engagement Deliverables

  • Sourced research report (published or proprietary)
  • Executive summary brief for leadership distribution
  • Findings presentation for board or working session
  • Methodology documentation for academic citation
02 — Audits & Diagnostics

Affective architecture audits.

Structured diagnostics evaluating where an organization's communication architecture expands human capacity and where it erodes it. The Lab's proprietary frameworks turn vague concerns about "trust" and "engagement" into operational findings.

The Diagnostic Frameworks
  • NOISE Analysis — Narratives, Obstacles, Influencers, Sensitivities, Expectations. Maps the affective landscape an organization is communicating into.
  • NEIGHBOR Analysis — Needs, Emotions, Identity, Grievances, Hopes, Beliefs, Obstacles, Relationships. Eight-dimensional audience mapping that goes well beyond persona work.
  • Affective Architecture Audit — full evaluation of an organization's signal architecture across owned, earned, paid, and AI-mediated channels.
  • AI Blind Spot Audit — diagnostic of how the organization is being represented and reproduced by ChatGPT, Gemini, Perplexity, Claude, and other AI mediators.
When Organizations Engage Audits

Most often during inflection moments — leadership transitions, M&A integrations, brand repositioning, regulatory pressure, AI strategy formation, or after a public crisis. The Lab's diagnostic produces the operating picture leaders need before deciding what to change.

Typical Audit Deliverables

  • 90-day audit report with findings and recommendations
  • Signal architecture map (visual diagnostic)
  • Capacity/erosion calibration matrix
  • Prioritized action register for executive sponsorship
  • Optional re-audit at 12 months for measurement of change
03 — Training & Curriculum

Cohort programs & curriculum.

Multi-session, cohort-based training and curriculum development for organizations and academic institutions integrating Affective Intelligence as practical operational capacity — not theory.

Program Formats
  • Leadership & Communication Cohorts — 6 to 12 sessions for executive teams, communication functions, or cross-functional leadership groups working on real organizational challenges.
  • Enterprise AI Implementation Training — workflow integration, prompting libraries, ethics curriculum, and capacity-protective AI use.
  • Train-The-Trainer Programs — for organizations standing up internal AI champions and communication coaches.
  • Custom Academic Curriculum Design — for universities updating communication, leadership, public health, public administration, and related programs.
Curriculum Architecture

Programs are built around application, not theory. Cohorts work on real organizational artifacts — actual messaging, actual leadership communications, actual AI workflows — and leave with operational capacity their teams can immediately use.

Typical Program Deliverables

  • Multi-session cohort curriculum (custom-designed)
  • Reference handbook for ongoing organizational use
  • Cohort working artifacts (the team's actual work, refined)
  • Optional ongoing advisory hours post-program
04 — Advisory & Consultancy

Embedded partnerships.

Long-arc advisory engagements where the Lab functions as embedded research, audit, and training partner across multiple business units and quarters — integrating Affective Intelligence as organizational operating system.

Engagement Shapes
  • Multi-Quarter Integration Partnerships — typically 12-month engagements for enterprises restructuring how the organization communicates, decides, and leads.
  • Executive & Board Advisory — quarterly or monthly counsel for C-suite, executive teams, and boards navigating institutional trust, AI mediation risk, and communication strategy.
  • AI Ethics & Governance Counsel — embedded counsel for organizations setting AI governance, ethics frameworks, and operational policies for the AI era.
  • Cross-Functional Communication Strategy — coordinated work across communication, marketing, HR, customer experience, and policy functions.
How Engagements Begin

Every advisory engagement begins with a discovery conversation and structured scoping — to understand the institution, the outcome, and the shape of the engagement that would produce the most consequential change. Engagements are then proposed with clear scope, timeline, and measurement frameworks before any commitment.

Typical Advisory Deliverables

  • Scoping document and engagement charter
  • Quarterly working session cadence
  • Embedded research and diagnostic outputs
  • Quarterly progress measurement against agreed outcomes
  • Year-end synthesis and renewal scoping
— How Engagements Work —

Four phases. One discipline.

i.

Discovery

A structured conversation to understand the institution, the outcome, and what success would look like. No commitment. No fee. Most engagements begin here.

ii.

Scoping

The Lab proposes a custom engagement with clear scope, timeline, deliverables, and measurement frameworks. Reviewed and refined before commitment.

iii.

Engagement

Research, audits, training, or advisory work proceeds with regular check-ins, milestone reviews, and adjusted course as findings emerge from the work.

iv.

Integration

Outputs delivered for institutional use. Optional ongoing advisory or re-audits at 6 or 12 months to measure change against baseline.

Start with a discovery conversation.

No commitment, no fee. Most engagements begin with a single conversation to understand the institution and what would produce the most consequential change.